A growing marketing business, Downland Marketing needed to update and refine HR processes to support a new team and ensure compliance with the latest legislation.

When CEO Sophie Smith joined the company in 2022, she saw an opportunity to review procedures, strengthen performance management and put structured HR processes in place.

Why choose Dawson Kaveney HR?

From the outset, Sophie recognised that Helen's professional, approachable, and straightforward style would be a perfect fit for Downland Marketing.

"Helen is very professional, easy to access the information required, very approachable, and matter of fact."

Helen provided tailored HR support, including a performance management review, contract and policy review, and standard templates, ensuring everything was aligned with current HR best practices.

"From my initial contact with Helen, I could see that she was a great fit for our business and someone that I could rely on for prompt and professional advice when needed."

Bringing HR areas up to standard

With Helen's guidance, Downland Marketing successfully:

• Updated all HR templates and policies to reflect current legislation.
  
• Reviewed and strengthened performance management processes to support a growing team.
  
• Carried out a small business HR health check, ensuring HR remains a priority for the future.
  

"With Helen's help, we have brought our HR templates and processes up to standard. With a recent HR health check, we now have plans in place to continue to develop this area."

"Taking the guesswork out of HR matters and processes is really very reassuring!"

Confidence, structure and peace of mind

Sophie explains the biggest impact has been feeling professionally supported, knowing HR is in great shape to support a small but high-performing team.

"I am confident that our business is now in good HR shape, which is essential to the wellbeing of our small and high-performing team."

Helen's online booking system for consultancy calls has also made expert support easily accessible, making her feel like an extension of the Downland team.

"The thing that was most valuable is the advance online booking of telephone consultancy calls—it made me feel like Helen was simply part of the Downland team."