As Director of Combe Domiciliary Care Ltd, Director Joanne faced the ongoing challenge of staying compliant with evolving HR laws.

With her business responsible for providing care, it was crucial to keep up with changes in disciplinary protocols and holiday pay regulations, ensuring things ran smoothly. Although one of the directors had completed an HR NVQ, the frequent updates to HR laws and policies proved difficult to keep up with.

"We were struggling to cover all the HR changes that were coming into force. It made it challenging to feel fully confident that we were compliant and up-to-date." - Joanne

Joanne sought professional support to ensure Combe Domiciliary Care remained compliant. Helen Dawson's local presence in Cumbria and her excellent reputation were key factors in choosing Dawson Kaveney HR.

After an initial face-to-face meeting, Joanne felt reassured that Helen understood the unique needs of her business and was well-equipped to provide reliable, professional HR support.

"Dawson Kaveney stood out as they were based in Cumbria and had excellent reviews. Meeting Helen in person made it clear that she understood our needs as a business and could offer the support we required." - Joanne

Expert guidance, delivered with dedication

Helen provided comprehensive assistance with policies and procedures, helping Combe Domiciliary Care stay aligned with the latest government guidelines. Known for her promptness and professionalism, Helen ensured that Joanne received timely advice, even out of hours when needed.

"Helen is very professional and easy to talk to. She gets back to me as soon as possible and, on occasion, even out of hours." - Joanne

Positive outcomes: confidence and compliance

Since working with Dawson Kaveney HR, Joanne feels more supported and assured that her business is operating in full compliance with the latest HR policies. With Helen's guidance, Combe Domiciliary Care Ltd is now better prepared to manage HR responsibilities, allowing Joanne to focus on providing excellent care services.

How Helen helped Combe Domiciliary Care:

• Provided up-to-date policies and procedures, aligned with government regulations
  
• Ongoing support that enables Combe Domiciliary Care to stay compliant
  
• Gave confidence to Joanne in managing HR processes effectively
  

Feeling supported and empowered

Working with Dawson Kaveney HR has given Joanne peace of mind. Knowing she has access to expert HR advice when needed has allowed her to feel more confident about her business's compliance and success.

"Working with Helen has made me feel very supported, and I'm confident that we are following new government policies to run a successful business."

"I would recommend Dawson Kaveney, as Helen is very good at explaining her areas of expertise and makes herself available when we need her."